StraightUp-IT-Support-Rocket-

Get StraightUp advice, secure installation and swift support for all of your Managed IT Services.

Take the hassle out of staying up to date with technology. That’s our job!

We’re very flexible, offering a variety of Managed IT Service and Tech Support plans which allow you to control costs and save money on staffing.

Whether it’s updating and installing computer equipment, backing up your precious data or remotely monitoring your network, we’ve got you covered.

Our IT and Network Management services:

Whether you’re expanding, relocating or updating, our expert IT consultants can assess your existing IT network infrastructure and help you find the most cost-effective solution.

Before any purchase, we will assess your long-term needs and create strategies to get the most out of your IT budget. Our managed IT services are flexible and our advice is always StraightUp.

Our experience working with ad agencies, publishers, accountants and city planners has given us a deep understanding of the unique needs of each industry.

We audit and assess information technology to help you update or transition.

We can help purchase, implement and automate the tools you need to run your business. We carefully select all suppliers and only establish partnerships with trustworthy providers that have a proven track record of excellent service and support.

We Purchase and Install Computer Equipment

Hardware
We supply, install and support:

  • Laptop & desktop computers (Windows and Apple)
  • Servers (Windows and Apple)
  • Mobile devices (Blackberries, iPhones, Androids and tablets)
  • Network infrastructure (such as cabling, routers, servers and modems)
  • Cloud-based email, storage, web servers and FTP sites
  • Phone systems

 

Software
We supply, install and support:

  • Apple / MacOS products
  • MacOS Servers
  • Windows XP, Windows 7, Windows 8
  • Windows Server 2013
  • Adobe Creative Cloud
  • Microsoft Office 365 (Apple and Windows)

 

We can also recommend and support:

  • Accounting programs
  • Agency management programs
  • Digital asset management programs

At StraightUp, we have been providing off-site backup services before it was called the “cloud”. We protect your data investment with optimized, managed backups that keep your data safe, your costs low and your business running. Talk to us about the benefits of using our hosted storage.

We take full responsibility for your online backup management– from monitoring the data transfer process to recovering every file. You can rest assured that your most critical web applications and data are backed up and available at a moment’s notice.

Cloud-storage-solutions

Backups are Fast
Systems need to be running 24/7, not bogged down because a backup is running. Our backups use True Delta technology to transfer only the data that has changed.

Backups are Flexible
We provide daily backups of everything from a single file, to an application database, to an entire server, and support Apple, Windows and Linux servers with native plug-ins. We can also provide an onsite drive to duplicate offsite storage.

Backups are Secure
All backups use a minimum of AES 128-bit encryption to secure the data, ensuring no one can read the data during transmission or in storage.  Best of all, the backups are stored on Canadian storage servers and comply with the toughest Canadian privacy legislation [PHIPA?].

Backups are Safe
All backups are stored off-site from the location hosting your web applications and data, guaranteeing we can easily recover every part of your environment, even in the face of a disaster.  Backups can be kept 30 days to 3 years.

Recovery is Fast
If something needs to be recovered, we know you need it running pronto. We can start to recover your data in minutes – not hours and prioritize your critical files.

You Pay Less
Our cloud backup service eliminates the cost of upgrading and replacing bulky offsite backup drives. Server backups are billed based on the amount of original data backed up –so as the historical backup grows, your cost does not increase. Plus, invoices are in Canadian dollars.

We pro-actively manage your network, ensuring reliability and speed. We can set up and manage routers, servers and modems, and manage relationships with internet service providers (ISPs).

We provide Hosting and Email services

Hosted Services
We provide mobility device management (MDM) solutions for a wide range of popular mobile devices, ensuring the integrity and security of your data over multiple platforms while allowing employees the flexibility to access content on their chosen device.

Microsoft Exchange hosting allows you to easily access business email, calendar and contacts on your PC, phone and web browser. We’re confident that their hosted exchange service will help you increase productivity and safeguard your business.

We supply, install and support:

  • Microsoft Exchange Server 2013
  • Microsoft Server 2007
  • Enterprise Messaging, Security, SPAM management, archiving and legacy solutions
  • Advanced security and remote management of various mobile devices
  • Wireless activation and setup
  • BES and ActiveSync IT policy configuration and management
  • Remote device wipe and lock
  • Software push
  • Device statistics and reporting

 Our proactive systems allow precise monitoring and responsive troubleshooting, on and off-site. We are dedicated to offering knowledgeable technical support quickly and in whatever form is most convenient for you.

Remote Monitoring can save you a service call!

Asset Management
Our asset management systems can help you increase efficiency and make informed purchasing decisions by providing you with inventory lists, licensing information, upgrades and disk usage information. Controllers and insurance companies will love you!

Troubleshooting
We have probably seen and fixed most computer and network problems over the last 20 years. If not, we have a proven track record of finding answers fast.

Whether it’s talking you through a solution over the phone or problem-solving on-site, we are dedicated to providing knowledgeable technical support using whatever method is most convenient for you.

Help Desk & Ticketing System
If you need help, we provide a variety of support options, including an online ticketing system which is integrated with our asset management system. This allows us to closely monitor and respond quickly to any issues. Our technicians are happy to help you in-person, by phone or email, as needed.

Remote Monitoring, Support & Administration

Whether you run on Windows, Apple Mac or Linux, our remote management systems can help you resolve many IT problems remotely, saving your saving you money service calls. We use several remote administration systems that are linked to servers 24 / 7. We can even solve your IT issues while you travel!

  • Monitoring: Servers, workstations, exchange, network equipment and connectivity.
  • Customer reporting: Automatic reporting on faults and status (daily, weekly or monthly).
  • Alerting and viewing: Single web-based dashboard, NOC view for SMS (texting), email and mobile phones
  • Remote support and maintenance: providing rapid client assistance for servers and desktops
We also offer:

  • Workstation management
  • Managed online backup (a.k.a. “the cloud”)
  • Managed antivirus and web protection

Need some IT advice?
We'll give it to you StraightUp.